Movers Surrey Health and Safety Policy
Movers Surrey is committed to providing a safe and healthy working environment for our employees, customers, contractors and members of the public who may be affected by our removals and related services. This policy sets out our approach to managing health and safety risks associated with packing, lifting, loading, transportation and delivery of goods.
We recognise our responsibilities under applicable health and safety legislation and industry best practice, and we actively work to prevent injury, ill health, damage to property and harm to the environment during all moving operations.
Our Health and Safety Objectives
The main objectives of this Health and Safety Policy are to:
Promote a positive safety culture where health, safety and welfare are integral to all activities.
Identify, assess and control hazards associated with removals, storage and transportation work.
Provide suitable information, instruction, training and supervision to employees.
Ensure that vehicles, equipment and work methods are safe and properly maintained.
Minimise the risk of accidents, injuries and near misses for staff and customers.
Continuously improve our health and safety performance and procedures.
Management Responsibilities
Senior management at Movers Surrey has overall responsibility for health and safety within the company. Management will:
Ensure this policy is implemented, monitored and reviewed regularly.
Allocate adequate resources to maintain and improve health and safety standards.
Set clear safety expectations and lead by example in all removal and moving activities.
Ensure that risk assessments are carried out, recorded and kept up to date.
Investigate accidents, incidents and complaints promptly and take corrective action where needed.
Communicate health and safety information clearly to all staff and contractors.
Employee Responsibilities
All employees have a duty to take reasonable care of their own health and safety and that of others who may be affected by their actions. Staff are expected to:
Follow all safety instructions, procedures and training supplied by Movers Surrey.
Use vehicles, tools and equipment only as instructed and report defects immediately.
Wear appropriate personal protective equipment when required.
Adopt safe lifting and handling techniques when moving furniture, boxes and heavy items.
Report any accidents, incidents, near misses or hazards to their supervisor as soon as possible.
Cooperate with management in implementing health and safety measures and improvements.
Risk Assessment and Safe Working Practices
Movers Surrey will conduct risk assessments for key activities, including household and office removals, packing services, loading and unloading, and transport operations. These assessments consider manual handling, vehicle movements, working at height, access issues, environmental conditions and customer premises.
From these assessments, we develop safe systems of work and provide staff with practical guidance on planning moves, assessing access routes, securing loads, using trolleys and lifting aids, and protecting both property and people.
Manual Handling and Lifting
Manual handling is at the core of our business and is managed with particular care. Movers Surrey will:
Provide manual handling training to staff, including correct lifting and carrying techniques.
Encourage team lifting for heavy or awkward items and the use of equipment where possible.
Assess items and access routes in advance to identify potential manual handling risks.
Avoid unnecessary lifting by planning the sequence of work and using mechanical aids.
Monitor and review lifting practices to reduce the risk of musculoskeletal injuries.
Vehicles, Equipment and Maintenance
Movers Surrey will ensure that all vehicles used for removals are roadworthy, appropriately maintained and suitable for the tasks undertaken. We will:
Carry out regular vehicle inspections, servicing and safety checks.
Ensure that loading and securing systems are in good condition and used correctly.
Provide suitable moving equipment, such as trolleys, straps, covers and ramps, and keep them well maintained.
Ensure drivers are competent, appropriately licensed and trained in safe driving and load security.
Customer and Public Safety
Throughout all removals and related services, we take care to protect customers and the public. Movers Surrey will:
Plan parking and access to minimise disruption and reduce risk from vehicle movements.
Keep pathways, entrances and exits as clear as reasonably practicable during moves.
Use warning signs or verbal communication where work may present short-term trip or collision hazards.
Handle customer belongings with care to avoid damage that could present safety issues.
Training, Communication and Consultation
We recognise that competent and informed staff are essential to maintaining a safe operation. Movers Surrey will:
Offer induction training for new staff, covering health and safety rules and safe working methods.
Provide ongoing refresher training on topics such as manual handling, vehicle safety and equipment use.
Ensure staff are briefed on any changes to procedures or identified risks.
Encourage employees to raise health and safety concerns and suggestions without fear of reprisal.
Accident, Incident and Near Miss Reporting
Movers Surrey operates a reporting system for all accidents, incidents and near misses. We will:
Record all work-related injuries, property damage and significant near misses.
Investigate root causes and implement corrective and preventive measures.
Review incident data periodically to identify trends and opportunities for improvement.
Where required, cooperate with relevant authorities and comply with reporting duties.
Policy Review
This Health and Safety Policy will be reviewed regularly and updated when necessary, for example following significant changes in our operations, introduction of new equipment, or changes in legislation or guidance.
Movers Surrey is committed to the continuous improvement of our health and safety performance and to ensuring that safe working practices remain at the heart of the removal services we provide.
